Jumeirah Zabeel Saray

Dubai (Ilhas Palm) 2N

Precisa de ajuda para planejar sua viagem

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Termos e Condições

Informações Importantes e Diretrizes

Tourism Dirham Fee is 10 AED (3*), 15 AED (4*) and 20 AED (5*) per room per night which needs to be paid at time of check-in or check-out (as per hotel policy).
Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 15 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on our support channel.
Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
For pickup and drop to residential area, pickup can only be done in private vehicle and there will be extra surcharge applicable payable directly at the time of pickup.
Check-in time in Dubai is 3 pm. You may need to wait if you reach early as early check-in is not guaranteed.
Room sizes in following hotels are small e.g. City Max (215 sq ft), Howard Johnson (260 sq ft), City Season Towers (240 sq ft). Opt for apartments or 4 star hotels to get larger rooms.
If you are traveling with elderly people or infants or pregnant women, then Desert Safari is not advisable for you. You can opt for desert safari without dune bashing in that case.
All tours and transfers are on SIC (Seat in Coach basis) unless converted to Private. Tours may include multiple pickup points (4-5 hotels) for other passengers.
If you staying in a hotel located in Deira, for most of the shared tours/transfers, you may be one of the first to be picked and last to be dropped. Thus it is recommended to upgrade to private transfers.
In case you are opting for Dhow Cruise or Desert Safari with Dinner, the food quality on the Cruise or Desert Safari may not be good and you may not like it.
All Dubai Hotels charge Tourism Fee in AED, which needs to be paid at the time of check-in or check-out from the hotel.
While visiting Abu Dhabi Grand Mosque all travelers need to follow dress code. Long, loose fitting, ankle length trousers or skirts for women and men. Women must wear a headscarf.
Please be aware that shared safari experiences involve seating arrangements with other guests, and specific seats (e.g., front or middle) are subject to availability. The last row may also feel slightly cozier compared to other seats. If there are any conditions where auto-assigned seats are not preferred, please consider upgrading to a Private vehicle for an additional charge.
Carrying alcohol in vehicle or while on tour is not allowed. There is heavy fine of AED 50,000 if caught.
Once the trip has started, the schedules for drivers and sightseeing activities are already set and cannot be changed. We will do our best to accommodate any adjustments if possible. However, please understand that if we are unable to make any changes, no refunds will be provided in case of cancellation. Thank you for your understanding.
It is recommended to buy a SIM card with data before coming out of airport in Dubai. This will help you to get in touch with drivers easily as WhatsApp calls do not work in Dubai.
Any changes communicated directly to the driver will not be honored. All requests for changes must be made through our support channel during the trip.
Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through our support app. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.
We would like to inform you that our airport representatives, drivers, and service Point staff may request your permission to take photographs during your journey. This practice helps us ensure that our services remain consistent and of the highest quality.

Nosso escopo de serviços

Somos apenas organizadores de viagens. Inspecionamos e selecionamos os serviços a serem fornecidos a você. No entanto, não possuímos, operamos ou controlamos qualquer companhia aérea, companhia de navegação, empresa de ônibus ou ônibus, hotel, transporte, restaurante ou qualquer outra instalação ou fornecedor etc., que esteja contratado para fornecer serviços durante o decorrer de sua viagem. Portanto, observe cuidadosamente que:
Você precisará aderir às condições, regras e regulamentos de cada fornecedor de serviços. Por exemplo, você precisará verificar as regras de bagagem da companhia aérea, você precisará verificar as regras do hotel para verificar quais são os horários das refeições, nos quais você deve se disponibilizar. A empresa não é responsável pelas consequências se você violar tais regras e regulamentos.
Se você causar qualquer lesão ou dano que afete o fornecedor de serviços, então você pode ser responsável perante o fornecedor de serviços e, se o fornecedor de serviços recuperar qualquer dinheiro de nós por tal lesão ou danos, cobraremos separadamente pelo mesmo.
Não podemos ser responsabilizados por qualquer atraso, deficiência, lesão, morte, perda ou dano, etc., ocasionado devido a ato ou inadimplência de tais prestadores de serviços, seus funcionários ou agentes.Qualquer bilhete para atrações, museus, trem, teleférico, balsas, passeios, safári, etc. não estão incluídos, a menos que explicitamente mencionado como uma inclusão.
Para dúvidas sobre cancelamentos e reembolsos, consulte nossa Política de Cancelamento.
Reservamo-nos o direito de emitir um reembolso total no caso de acreditarmos que não somos capazes de cumprir os serviços por quaisquer razões técnicas.
O custo e o bilhete emitidos para várias atrações em relação a qualquer criança viajando são baseados na idade fornecida no momento da criação da cotação do pacote. Se o prestador de serviços decidir cobrar um custo extra com base na altura das crianças ou informações erradas de acordo com o Passaporte, o custo deve ser repassado ao cliente no local.
Não podemos ser responsabilizados por qualquer atraso, deficiência, lesão, morte, perda ou dano, etc., ocasionado devido a ato ou inadimplência de tais prestadores de serviços, seus funcionários ou agentes.